The Charleston Carnegie Public Library offers access to reference services and in-house use of materials to all persons regardless of age, race, sex, social or economic status. All questions will be treated with equal respect and confidentiality.
The Charleston Carnegie Public Library will strive to provide staff trained to offer more advanced reference services during all hours that the library is open. Staff will offer these reference services in person, by phone, by fax, and electronically.
Staff will strive to answer and or give patrons a status update within one weekday of the request. Reference questions that the library cannot answer with the resources they have access to will be referred to appropriate agencies.
While the library will strive to provide accurate and current information, staff will not be responsible for any inaccurate information obtained. The library can provide assistance locating information on but will not interpret information. This includes but is not limited to medical and legal topics.